FAQ

It all depends on your needs and your daily life. If you have a full-time job, do not live in the area or simply do not have the energy to look after every single aspect of the home, then yes, you do need a Property Manager.

Your home is an investment and as with any home, you need to care and follow up with its obligations. Your money and time are best spent when you have the support of a qualified team to look after the things you cannot.

Duties are as many as needed in the house: from following up with utility bills and payments, to coordination of services such as gardening, hurricane installations, follow up with tenants, daily upkeep, etc. Your manager should give you regular reports and a monthly expenses budget so you can plan ahead and know how much it costs to keep your home in perfect condition.

An ideal frequency is once a week, but it will all depend if there are important issues to discuss. However, your property manager should always be reachable by email or phone.

Your Property Manager should be the first contact, especially since he/she is the one in charge of the property. When discussing the scope of services, you can identify the best plan to help you solve any emergency.

These are three key elements to look for in your prospects:

• Knowledge/Experience. There is a world of difference between hiring your friend’s friend VS an experienced manager who has the time, knowledge and relationship with professional vendors.

• Customer service. Your Manager should be likeable, have good communication skills and be as available as professionally possible.

• Follow up. Knowledge and charisma fall short if your Manager cannot properly follow up with you, vendors and any other items relating the proper care and maintenance of your home.

In order to determine the rental market value, it will be imperative to perform a market analysis considering all aspects of your home: location, views, furnishings, number of bedrooms, number of bathrooms… Is it within a private community? Are there any amenities? Do you take party groups or only families?

A good ROI on your home rental will be anything above 30%. In order to achieve that, you need to have all the operation costs of your home well planned and budgeted: electric bills, daily cleaning, gardening & pool services, taxes, Homeowners fees, etc. We can project a rental rate estimate based on an average of the evaluation of these results.

As someone who has managed vacation rental homes for many years, I cannot stress enough the importance of quality service, good promotion and patience. Rome was not built in a day; it takes time to build recognition and have customers refer you.

Other than accommodations, it is customary to include internet TV/phone services, and depending on the size of the property, daily cleaning and concierge services are usually expected as well. Guests tend to request extra services such as transportation, grocery shopping, in-house chef, massages, among others, and all these can easily be accommodated at an additional cost.

Private transportation is the best option as it is confirmed prior guest’s arrival and will take them directly to the house. Major Car Rental companies are in location and sometimes have a last-minute availability. Shuttle and taxi services are also available.

All my guests and clients have the certainty that I will be their point of contact and concierge if anything is needed: either to help them book extra services prior or during their stay, or assist them in case of an emergency.

Although this may vary from property to property, check-in is usually around 2 pm and check-out at 11 am. However, times can be flexible upon request and availability.